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Usage Policy
How much disk space and bandwidth is included with my plan?
For packages supporting unmetered disk space or data transfer (bandwidth), we do not have defined limitations. These resources are "unmetered", meaning you are not billed according to the amount of disk space or bandwidth used. While of course these resources are not infinite, we believe our customers should have all the resources necessary to build an online presence and 99.95% of customers will have more than enough disk space and bandwidth to meet their needs.
That said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in a manner consistent with the normal operation of a website. While rare, we occasionally constrain accounts utilizing more resources than should be the case in the normal operation of a personal or small business website.
How do you determine "normal" operation?
We regularly examine customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define "normal". Although these tests vary from month to month, one thing remains constant: 99.95% of our customers fall into "normal" range. If your account's bandwidth or disk space utilization causes any concern, you will receive an email asking you to reduce usage. We strive to provide at least 48 hours notice to allow customers to make adjustments before we take any corrective action.
It is very rare for a customer to exceed normal usage while managing a website. Typically, customers only experience issues if they use their accounts for storage (for example large multimedia files) or file sharing. Our hosting services are not intended to support these activities, and in accordance with our Terms of Service your disk space and bandwidth usage must be integrated into the normal operation of a website. We offer various plans that better address high bandwidth and large storage requirements. Please contact us for details.
What constraints exist on websites, domain names, or email?
For plans or packages featuring unlimited websites, domains, or email accounts, we do not enforce any official limitations. Customers are able to utilize as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them. For example, while email account creation is unlimited, these rely on the file storage available on the account. Therefore customers need to be operating within the Terms of Service to ensure resources are available to fully enable email functionality. Customers operating within the Terms of Service have yet to come up against technical boundaries for email, domains, or websites.
A USER-FRIENDLY CONTROL PANEL
Both the pre-configured and the custom-made cloud web hosting packages come bundled with our in-house built Hepsia Control Panel, which is a breeze to use and is available in more than 10 different languages. The Control Panel features a simple interface and is loaded with a full set of website and domain administration controls aimed at helping you set up and manage your site(s) with ease.
A Full-featured Control Panel
Manage all your sites and domains from one place. The Hepsia Control Panel is the brainchild of a group of talented web developers who believed that everyone should be able to manage their websites, domain names and billing transactions with ease from a single location and who spent thousands of hours analyzing user behavior trying to gain insight into what would be best feature-wise. Since 2011, more than 100,000 hosting account owners have taken advantage of this all-round tool.
CLOUD HOSTING FEATURES
ZFS Storage: All our Cloud hosting accounts use the ZFS file system for data storage purposes.
Instant Account Activation: Your account will be active after placing the successfull order. Users can access it instantly and begin to work on their web store straight away.
1-Click Apps Installer: Our Cloud hosting plans come with over 50 popular applications such as Wordpress, Joomla and Moodle, and you can install any of them really easy even if you've never used them before.
Online Website Builder: Our free advanced online website builder will help you to create and modify your brand new web page with ease. Now you can have a website up and running in 30 mintes.
VPN Traffic: We offer free VPN traffic with all Cloud hosting plans, so you can easily route your traffic through a number of servers that we have around the globe and access any content that is not available in your country.
Shared SSL IPs: Our custom Cloud hosting platform will allow you to use a shared IP address for SSL certificates, so that you can protect the information that customers submit on your website without spending extra money for an IP address.
Browsable Daily Backups: We give you full access to the daily backups that we do for all of your sites. You can browse through the available backup folders and restore any file, folder or the whole website straight from your control panel.
Dropbox Backups: If you have a Dropbox account, our system can generate daily backups of your files and databases in it, so you will have a copy of your content at all times and you can access it through a personal computer or a mobile device.
Website Migration: If you are changing hosting providers, we can move all the content for you in a very timely manner and at no extra cost. We will also test your site to make sure that it is working flawlessly before you point your domain name to our Cloud platform.
SSD Data Caching: SSD Data Caching is modern technique, which uses solid-state storage technology. (SSDs) as a cache in advance of traditional disk storage. SSDs are much faster than standart hard drives. SSD caching is created to deliver better performance for computers which use classic hard disks. Therefore all of our web hosting servers include SSD drives.
ModSecurity Firewall: We are constantly working on providing issue-free and secure browsing experience to all of our new and returning customers, so that is why we have implemeted features like the ModSecurity Firewall. It protects your websites and contents by filtering malicious requests potentially made to our web server.
Website Accelerators: Website accelerators like Memcached, Varnish and Node. JS will help you to improve the performance of your websites and applications.
24-Core Servers W/ 64GB RAM: The massive characteristics of our CPU's and huge amount of RAM memory provided, means your website has the smoothest operation possible.
Stable Linux with Apache: We use Linux on our Shared hosting servers to ensure the stability, security and easy maintenance of all machines, not mentioning the lack of any license fees. We also use apache, the most popular web server software out there.
10 Gbits Network Connectivity: The internet connection speed is one of the fastest available - 2.5 Gbits
Daily Backups: We treat our clients information with the utmost care. That is the reason why we back-up all the information on our servers on a daily basis. Should there be any technical issue, we can restore all the information from the previous day.
UPS & Diesel Back-up Generator: The constant operation of our Cloud hosting servers and network routers is ensured by a lot of extra UPS systems and powerful backup diesel generators.
